All orders will be processed within 48 hours! (Monday - Friday, excluding public holiday)
Once we receive your order you will be sent an email confirming that we have received it and that we have started to process it. Once the order ships you will receive another email containing a tracking number that you can use to see your packages journey all the way to your delivery address.
A note about processing times:
Our 48 hour fulfillment time is for products that we INVENTORY only. Some of our items are manufactured and shipped from other distributors across the United States. If you order an item that is a non-inventory item, this can sometimes cause your order to be shipped in multiple boxes and from multiple locations. If this happens we will give you a tracking number for each box that is being shipped to you.
Free shipping for all orders over $150 that are located within the continental United States.
Delivery Times for Domestic U.S. Orders
FREE SHIPPING - 2-3 Business Days
USPS Priority Mail - 2-3 Business Days
USPS Express - 1-2 Business Days
Delivery Times for International Orders
USPS Priority International - 6-10+ Business Days
USPS Express International - 3-5 Business Days
Shipping prices will vary by country and we cannot control the cost of shipping to your location. Please be aware of your countries customs, duties and import tax laws, The Spinsterz cannot be help responsible for you having to pay an import tax. We declare the actual value of the item on our customs forms and no we cannot do anything about this.
Sometimes packages can get help up in customs for long periods of time, this is rare, but it does happen. Please check tracking info and check in on your package if it seems to go "missing" for a time.
Important USPS Information
Tracking numbers are not really tracking numbers at all from USPS. The "tracking" Is actually a delivery confirmation # that is supposed to be scanned upon delivery of the package to YOU. USPS is not obligated to scan any packages during delivery although they do sometimes scan it during delivery, but not always. So if you click the link provided from The Spinsterz to track your package and get a message "ELECTRONIC NOTIFICATION". The U.S. Postal Service received electronic notification of your item on "DATE WILL BE HERE" Then your package HAS been shipped and may or may not be scanned during delivery.
Guarantees and Liability
We cannot guarantee or be held responsible for in-transit delivery times or service guidelines established by any carrier. Furthermore, we are not liable for shipments delayed by any carrier, stolen mail, clerical or typographical errors made by customers during the order entry process, damaged by inclement weather, customs impounds or any other in-transit delivery problem once a shipment has left our distribution facilities and is in the possession of a designated common carrier.
In the case that there is a problem with a shipment, we will do everything we can to assist the customer in solving the problem. We encourage the customer to investigate insurance or other shipping options with us up-front to minimize such problems.
In the event that an order is sent back due to a customer error such as not being there to collect it or providing the wrong address, you will need to pay for shipping it back to you again. This amount is the standard calculated cost for the package.