Hi Catina, I'm glad you love your hoop and I apologize for the delay in getting it to you. I was curious why this happened, so I looked into it and we actually fulfilled and shipped your order the same day you ordered. It appears that USP may have lost the package for a few days. You can see that it was shipped here - https://screencast.com/t/Wt0lSrbnokrC
You would be able to get a refund from UPS if you like as they did not deliver the package as expected.
Let me know if there's anything else I can do for you,