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541-241-8727
541-241-8727
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We were resellers of Flux Hoops since July of 2019. LEDGLOVES.COM was the owner and manufacturer of the Flux Hoop and they handled all warranties and repairs, we were just buying and reselling them.
As of February 1st, 2020 the owner of Flux hoops lost all rights to sell, distribute or work on Flux hoops.
This, unfortunately, left us in a very unfavorable circumstance where we can no longer sell or provide warranty support for Flux hoops.
We DO have about 10 Flux hoops still sitting in our warehouse, we CAN still sell them, but there is no one that can fix them if they break. We wish we knew how, but this is not in our skillset.
We have been continually reaching out to the person that has currently taken back the rights to Flux hoops, to see if he can teach us how to repair the hoops so we can continue to offer outstanding service to all our customers who bought the Flux from us. Unfortunately, after more than 10 messages to him, we have not received any response.
I wish I had better news. I will update if there are any new developments with Flux.
Brandon
The ONLY LED Smart hoop in existence with a built-in screen & lifetime warranty, not to mention this hoop is just insane 🙃
This hoop has everything you have ever wanted in a smart hoop, and so much more.
If you are looking for the dopest LED Smart Hoop on the market at a price that won't break the bank, you can start celebrating.....
.....you just found it!
Build Time: The Flux hoop has an average build time of 2-3 weeks before shipping.
An LED gapless hoop, means there is zero gaps anywhere in the leds. No dark spots!
Did you catch the LIFETIME Warranty I mentioned at the top? Yeah, let me say it again.
This hoop has a lifetime warranty. You break it, we'll fix it 👍
Here are a few reasons Flux hoop owners LOVE their hoops
"i love that it fades in between patterns, makes it look so smooth !!!"
"Being able to change the pattern at any point on a screen to I can easily find it versus clicking the "next" button on a remote forever is what sold me."
"The screen!!!! Oh, I love the screen. No need to count banks and try to remember which ones hold what patterns."
"I currently own 4 other smart hoop brands and can honestly say no hoop compares to the flux. Best hoop on the market."
There are a lot of variables that affect battery life: Brightness, density, the size of your hoop, as well as the patterns being displayed.
Here is some info for reference:
The battery lasts about 3-3.5 hours on shuffle of the Flux patterns at 50% brightness and full LED density.
100% brightness will get a little under 1.5 hours.
At 25% brightness and 1/5 density, you get a little over 30 hours.
The Flux comes pre-loaded with 1000+ gorgeous sound and motion reactive patterns that are sure to please. In addition to these patterns, you can easily add your own patterns by using simple images you create or find made by others.
You simply copy files in the BMP file format to your Flux hoop just like a thumb drive and the images appear as patterns while you hoop. Create or find images of anything you can imagine.
Customizing the Flux is dead simple, fun, and empowering. The Flux is fully compatible with Windows, OSX, Linux, and more.
There is no software or device drivers to download or install. When you connect the Flux to your computer via USB it appears just like a common thumb drive to store your patterns.
Storage
Display
We are proud to announce that we have a LIFETIME WARRANTY on all hoops we sell, listed below are our policies on warranty and repairs.
We guarantee your hoop against all manufacturers defects such as broken connections, broken screens, software errors and broken LEDs.
We do not cover water damage, heat damage, crush damage, or batteries (batteries wear out just like a cell phone and are replaceable).
We are committed to fixing any and all problems that arise throughout your ownership of our products, and to that extent, we have created a list of what we cover, and the cost to repair.
We want to be transparent about our services so you know exactly what to expect.
For repairs we will charge a base $25 fee, that is to cover shipping in both directions.
We will email you a return label to print and use to send in your hoop for repair.
Broken LED’s / LED strip malfunction
We will always fix this for free, the cause of this issue is typically over coiling or bending your hoop beyond its limits.
Plastic Connector Broken
This typically happens when the user is performing aggressive wedgies. We will fix it for free, just know that if you’re doing aggressive wedgies you’re more likely to experience this issue.
Batteries
Just like a cell phone, we use lithium batteries to power our hoops, depending on the use, you can expect an average of 2-3 years of life before they begin to noticeably hold less charge. Running on full brightness settings will cause your batteries to have a shorter lifespan as well. This is why we only charge $20 to replace them.
Water damage
If you have water damage please let us know, DO NOT PLUG IT IN OR TRY TO CHARGE IT, please it is for your safety. We will fix it, or replace whatever needs to be done. All of our hoops have a water damage indicator.
USB Connector Broken
We will replace a broken USB connector 1 time for free, if it breaks again its a $30 repair fee to cover the hardware.
Misuse/Abuse
This covers any and all user-related issues, such as if you break it by trying to jump through your hoop and step on it, run over it with a car, your dog chews on it, we get it, it happens and we’ll fix it for $50
Repair Timeframe
Current expected wait time is 2 weeks
DISCLAIMER
Thank you for purchasing a product containing Lithium-ion (Li-ion)/Lithium Polymer (LiPo) battery. By purchasing this product, the buyer/user agrees that understand the inherent risks of batteries and they bare full responsibilities of these risks, and does not hold thespinsterz.com, Mr. Sparkle Pants Enterprises, its manufacturers, its distributors, or its retailers responsible for any accidents, injury to persons, or property damage that may occur. Damage from misuse or modifications will void your warranty and can cause serious injury.
Sezzle Buy Now, Pay Later is available for all orders over $175
Absolutely love the hoop and the experience I have had through the spinsterz. The only issued we had was the cord did break soon as we plugged it in to charge, but thankfully we have extras.
This is the coolest hoop ever. The weight is really balanced, the patterns are amazing, and it is just so much fun. Love it.
I love this hoop, the only cons are that it is a bit heavier than I'm used to, which is expected, and it took a couple weeks to receive.
I appreciate your patience! I know it can be tough to have to wait a few weeks for a new hoop baby. <3 ~Amanda
I’ve ordered 6 or 7 hoops from Spinsterz and never been disappointed! This flux is a 30” and it’s super easy to use! Customer service is great too! It’s easy to contact them with concerns through email or by phone.
The hoop is amazing, by far the best led hoop on the market, customer service however was very lacking. There was no charging cable with the hoop, was told over two weeks ago it would be shipped right out and still nothing, there was no manual, but the hoop is pretty straightforward so you can get by without it, when asked about adding patterns we were told to ask people online. Highly unprofessional, still waiting on a reply email.
Hi Nicholas, I'm so sorry that you have not yet received your cable, we addressed the fact that the cable was not in the box on November 13th, but for some reason it still wasn't sent to you, I apologize. As for the patterns, yes, we did direct you to a Facebook group called Flux Hoop Flowmies as that is where you can connect with people that will be able to help you every step of the way with creating custom patterns on your hoop. I wish that was our strong suite, but we don't have much info about the software or customizations as we are not the manufacturers of this product, only resellers.
