Flux Hoop Service & Repair

This is the place to come if you need your Flux hoop repaired, upgraded, resized, retubed, etc. 

 

Return Shipping

  • Return shipping cost is included in the price of this service for $15 (Standard Rate). (Domestic shipping only, if you are outside the United States, please contact us first at support@thespinsterz.com)
  • Be sure your address is correct when placing your order. If you notice it is wrong, please contact us IMMEDIATELY to update it. 
  • We cannot be held responsible if your hoop is lost in the mail on its way back to you. We recommend buying insurance for this reason.
    • Insurance Cost = $5
  • Choose Expedited ($35 fee) shipping if you need to get your hoop back faster. 

 

Your hoop will be sent back to you in a new box as if it was a brand new purchase. 

 

Send Your Hoop In

In order to begin the repair of your hoop, we need you to get it to us first! 

  • You will receive an email immediately after you place your order with instructions on how to prepare your hoop for shipping. You can also watch at the bottom of this page.
  • We cannot be held responsible if your hoop arrives at our shop with further damage. 
  • Upon inspection of your hoop, we will contact you if we find anything else wrong with the hoop that was not reported in the initial Repair Request Form.
  • You will receive an email within a matter of minutes after placing your order that will have the return address and shipping instructions. 


USPS is the cheapest way to ship your hoop, but also the least reliable. Since COVID-19 their service has gotten MUCH worse and they are losing packages somewhat frequently. We'd recommend UPS or FedEx, but yes, they are more expensive. 

If you opt to use USPS, please buy insurance to protect your investment. 

 

Service Timeframe  

Once we receive your hoop in our shop we will welcome it in with open arms and allow it to relax a bit after its long journey stuffed in a box. After your hoop is sufficiently rested it will be fully inspected by our certified awesome hoop flow technicians.

UPDATE July 13th, 2020 - We are estimating a 2-3 week turnaround time currently. (See the date over there 👈, we'll update this as the timeframe changes).

If you need your hoop FAST, please choose the expedited shipping and service options during checkout. Please contact us at support@thespinsterz.com to let us know how fast you need it and what your deadline is.

After your hoop has been inspected, if we find other issues not covered under warranty that were not originally reported in the Flux Hoop Repair Request, we will contact you with options and pricing. 

 

Service Needs

Please choose the services that you would like to add to your order, each item is priced individually depending on what you need.

If you only need your Flux hoop serviced under its warranty, then you do NOT have to select any of the services available. 

 

Your Flux Warranty

This warranty covers the electronic internals of the hoop (LED Strip, Board, Soldered Connections, and other "Guts" of the hoop). 

Full warranty details can be found on the Flux Hoop product page.

 

How to Coil Your Hoop Down for Shipping