Flux Hoop Service & Repair

4 reviews

This is the place to come if you need your Flux hoop repaired, upgraded, resized, retubed, etc.

For resizing, you should know that we measure the OD of our hoops. 

 

Return Shipping

  • Return shipping cost is included in the price of this service for $15 (Standard Rate). (Domestic shipping only, if you are outside the United States, please contact us first at support@thespinsterz.com)
  • Be sure your address is correct when placing your order. If you notice it is wrong, please contact us IMMEDIATELY to update it. 
  • We cannot be held responsible if your hoop is lost in the mail on its way back to you. We recommend buying insurance for this reason.
    • Insurance Cost = $5
  • Choose Expedited ($35 fee) shipping if you need to get your hoop back faster. 

 

Your hoop will be sent back to you in a new box as if it was a brand new purchase. 

 

Send Your Hoop In

In order to begin the repair of your hoop, we need you to get it to us first! 

  • You will receive an email immediately after you place your order with instructions on how to prepare your hoop for shipping. You can also watch at the bottom of this page.
  • We cannot be held responsible if your hoop arrives at our shop with further damage. 
  • Upon inspection of your hoop, we will contact you if we find anything else wrong with the hoop that was not reported in the initial Repair Request Form.
  • You will receive an email within a matter of minutes after placing your order that will have the return address and shipping instructions. 


USPS is the cheapest way to ship your hoop, but also the least reliable. Since COVID-19 their service has gotten MUCH worse and they are losing packages somewhat frequently. We'd recommend UPS or FedEx, but yes, they are more expensive. 

If you opt to use USPS, please buy insurance to protect your investment. 

 

Service Timeframe  

Once we receive your hoop in our shop we will welcome it in with open arms and allow it to relax a bit after its long journey stuffed in a box. After your hoop is sufficiently rested it will be fully inspected by our certified awesome hoop flow technicians.

UPDATE July 13th, 2020 - We are estimating a 2-3 week turnaround time currently. (See the date over there 👈, we'll update this as the timeframe changes).

If you need your hoop FAST, please choose the expedited shipping and service options during checkout. Please contact us at support@thespinsterz.com to let us know how fast you need it and what your deadline is.

After your hoop has been inspected, if we find other issues not covered under warranty that were not originally reported in the Flux Hoop Repair Request, we will contact you with options and pricing. 

 

Service Needs

Please choose the services that you would like to add to your order, each item is priced individually depending on what you need.

If you only need your Flux hoop serviced under its warranty, then you do NOT have to select any of the services available. 

 

Your Flux Warranty

This warranty covers the electronic internals of the hoop (LED Strip, Board, Soldered Connections, and other "Guts" of the hoop). 

Full warranty details can be found on the Flux Hoop product page.

 

How to Coil Your Hoop Down for Shipping

Customer Reviews
5.0 Based on 4 Reviews
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Filter Reviews:
MP
05/02/2021
Michelle P.
United States United States
I recommend this product
Flux hoop repair

Thank you so much spinsterz! Never thought I would be able to get my flux repaired and you guys came in clutch!

05/03/2021
The Spinsterz

Hey Michelle! Thank you so much for entrusting us with your Flux hoop! We are so honored to be able to repair your hoop>3 ~George-Anna

AA
04/26/2021
Adam A.
United States United States
I recommend this product
Overall

Overall bless The Slinsterz for taking over the Flux and making sure everyone gets their hoops repaired and taking the burden that comes with it all. They are nailing it! Nailing it with stellar customer service. Couldn't be happier!

05/01/2021
The Spinsterz

Hey Adam! Aww thank you so much for sharing your experience and kind words with us!! We are so happy that we can give back to the Flux Hoop community >3 ~George-Anna

JB
03/05/2021
Jesse B.
United States United States
I recommend this product
Good service

They got my hoop fixed and sent back to me in just a few weeks!! So happy to have it back and working well!

03/12/2021
The Spinsterz

Hey Jesse! We are so happy that we could get your Flux Hoop fixed up and back to you swiftly! Happy Hooping!! ~George-Anna

JR
12/14/2020
Julia R.
United States United States
I recommend this product
Flux repair

My Flux stopped working properly around the time the last seller lost the rights in February. When I learned the Spinsterz were taking over, I was ecstatic! When my group was up to send my hoop in, I got it back faster than expected and now it works perfectly! I couldn’t be happier with the Spinsterz

12/16/2020
The Spinsterz

Hey Julia! Thank you so much for providing us with your trust and patience so that we could fix your Flux Hoop! We are so happy to hear that we exceeded your expectations >3 Happy Hooping! ~George-Anna

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