Hula Hooping FAQ's

We've been in the hoop business for 14 years and during that time we have learned a thing or two about hooping and hula hoops. I bet we'd totally crush it on a Jeopardy episode all about hula hooping 🤣

 

Customer Service FAQ's 

MY TAPE IS SCUFFED, WHAT CAN I DO?

Yes, it is true that concrete and hoops do not play well together! Honestly, your hoop is only going to get more and more roughed up the longer you have it and play with it. There is not much that can be done to "fix" the tape. Some people use their hoops for years and then have it re-taped, though this is a small percentage. A lot of hoopers will have a quiver of hoops for different purposes. For example, they will have their practice hoop that gets beat to crap and then they have their shiny performance hoops that only get used when it matters how shiny and perfect they look. I wish I had a good solution for you! Just know that you are doing great BECAUSE your hoop is getting beat up! It means you are hooping a lot and learning so many new things!

 

HOW CAN I TRACK MY ORDER?

When your order is shipped out you should receive an email with your shipping info and tracking number.  This an automatically generated email, so be sure to check your spam folder or other tab areas if you don't see it right away!

You can see all activity on your order, including shipment, by logging into your online account.

Orders typically ship within 48 business hours of your order being placed. Please note these are business hours, we do not ship items on the weekends. For more detailed information check out our shipping times page.

 

MY TRACKING SAYS MY PACKAGE HASN'T MOVED

So if you click the link provided from The Spinsterz to track your package and get a message with a status of  "Pre-Shipment", this means that a label has been created for your package and that it will be picked up by USPS within 24 hours Monday - Friday) of that label being created. If after 24 hours your tracking number still give you the same screen, this just means that USPS has not scanned in your package.

You can get more info on this here, pre-shipment message.

 

THE SPINSTERZ LIFETIME GUARANTEE

We want to do our part to try and keep plastic out of landfills and ensure that you get to keep using your FAVORITE hoop for as long as possible. With this in mind, we have decided to offer Lifetime Repairs on hoops you purchase from The Spinsterz.

Not all hoops can be repaired, but we will do our darndest to fix yours and keep you hooping for life. If for some reason your hoop is un-repairable, we will credit your account with the cost you paid in shipping to get it to us, so that you can put it towards a new hoop.

Lifetime Free Repairs are good for any Spinsterz hoop including PolyPro Hoops and Fitness Hoops. Exceptions are the LED Hoops and Fire Hoops as these are made by the third party. They may still be able to be repaired you'd need to work with them directly for your repairs.

Read more about our warranty and repairs.

 

HOW DO I GET MY HOOP FIXED?

Please email us at warranty@thespinsterz.com and put "Repairs" in the subject line. It is also helpful to include a few pictures of the hoop, your name, email and order number. 

  • Shipping is paid by client.
  • Repairs, material and labor covered by The Spinsterz

 

WHERE CAN I FIND INFORMATION ON SHIPPING?

All information on Shipping Costs, Times, Delivery schedules can be found on our extensive Shipping Information page.

 

DO YOU HAVE A WARRANTY ON YOUR PRODUCTS?

Feel protected with your purchase from us! Know that if anything happens to your hoop, within 6 months of your initial purchase, you can get a new one for FREE!

Break it - Bend it - Crack it - Snap it - Kink it

We'll cover ALL of these things!

What doesn't this cover? This warranty does not cover LED Hoops, Fire Hoops or Discount Hoops. This warranty does not cover loss or theft.

If you break your hoop in any way within 6 months of your purchase from thespinsterz.com we will replace it with the same or similar hoop of equal or lesser value.

Please email us at warranty@thespinsterz.com for repairs/replacements.

  • Shipping is paid by client.
  • Replacement hoop covered by The Spinsterz.


All hoops purchased on or after January 5th 2017 will be covered under this policy.

 

WHY IS MY HOOP NOT A CIRCLE?

We've got a pretty great blog post about that exact issue and what you can do to make your hoop a circle again. 

Please check out our, How to Fix a Wonky/Crooked/Wobbly/Non-circular Hula Hoop blog post.

 

HOW MUCH DOES IT COST TO SHIP TO.....?

The Spinsterz website is programmed to automatically calculate your shipping cost and availability to your location. You just need to put the item/s into your cart and enter your address and it will provide you with options and an accurate rate quote to your country.

Shipping prices will vary by country and we cannot control the cost of shipping to your location. Please be aware of your countries customs, duties and import tax laws, The Spinsterz cannot be responsible for you having to pay an import tax. We declare the actual value of the item on our customs forms and ship as merchandise or goods, we are not able to ship as a "gift". We do apologize for this and understand that import taxes can sometimes be expensive.

Questions About Hula Hoop Sizing

Does hoop size really matter?

Yes and No. If you are just getting started hooping, then you will want a bigger hula hoop. Bigger = Easier (in general). We recommend a hoop around 38" - 42" in diameter for the absolute beginner. 

You can go get our Ultimate Beginner Hula Hoop and all you have to do is decide what color/style you want. 

If you are already hooping and can do a few basic tricks, then hoop size begins to matter a LOT more. The average hooper has 16+ hula hoops, yeah, no shit!

As you get better, you will find that you want to play with a lot of different sizes, but that costs money. So we have a solution for you! The Grow With Your Flow hoop, it sizes down as your skill level goes up! 

 

I'm a beginner, what size hula hoop should I get?

We have a pretty detailed article all about this, Choosing Your Hoop Size, give it a read. 

Before you go into the rabbit hole though, I just want you to remember this one thing.....it does not matter that much! You will end up owning more than one hoop anyways. Start big and you can't go wrong. 

 

What size hoop should I use for doubles and twin hooping?

If you are doing mostly on-body type hooping, I would stick to what you are currently using for your normal daily go-to hoop. Perhaps even sizing down a size or two would be good. 

If you are looking to focus more on off-body type of work, then I'd go something around 24" or below. 

 

What size hoops should I use for poi hooping?

For poi hoops, also known as mini hoops, the most common size people use is 24". The range of sizes though varies a lot based on personal preference, and can range anywhere from 16" - 24". 

 

Questions About Hula Hooping

What is a Hula Hoop?

A hula hoop is a toy hoop that is twirled around the waist, limbs or neck. The modern hula hoop was invented in 1958 by Arthur K. "Spud" Melin and Richard Knerr, but children and adults around the world have played with hoops throughout history. ~ Source Wikipedia

Check out our in-depth article on the History of Hula Hooping.

 

WHY CAN'T I HULA HOOP?

Hold just a minute, don't jump off that ledge or throw your hoop under the bus.....actually, you might want to throw that hoop under a bus, or hang it on your Christmas Tree, because it's most likely useless!

If you are an adult and bought a hoop at the Dollar Store or Walmart, you are never going to be able to use that thing as a hoop. It's too small!

It's Not You, It's The Hoop

 

IS MY HOOP BROKEN? IT WON'T STAY UP!

It might be possible that you got a hoop that is too small for your body and hooping style. Larger hoops are generally easier to use if you are an absolute beginner. Take a look at some of our getting started hooping videos and then see if you can keep your hoop going. 

If after watching those videos and practicing you are still having a hard time, get in touch with us about a possible exchange for a larger hoop. 

 

WHAT DOES FIRST/SECOND HAND MEAN?

When you take your hoop and spin around your body in your natural current, the hand that does the majority of work in putting the hoop in motion is your first hand. Naturally, the other hand would be your second hand. For example, if you feel more comfortable hooping with the hoop moving towards the left side of your body, you would hoop left and your first hand would be your right hand, the hand that propels the hoop in the left direction when you are hooping naturally.

 

WHAT DOES THE FLOW MEAN?

There are many disputes about the definition of flow. To me, flow means when you get past the point of trying to make tricks happen, and you and your hoop are able to move in a natural way as one.

 

WHAT IS THE CURRENT?

The Current is the direction the hoop is spinning. When you first begin hooping, you will notice that it is much easier to spin the hoop around one way then the other. This easier way is your natural current. If you naturally feel more comfortable when your hoop moves towards your left side of your body, you Hoop Left. If you feel the opposite is true, that you prefer when the hoop moves towards your right side, you hoop right.

 

WHAT DOES THE HORIZONTAL PLANE REFER TO?

When the hoop is spinning parallel to the ground. When you are standing, and hooping at the waist, you are hooping on the horizontal plane.

 

WHAT IS A BREAK?

A break is when you purposely stop the hoop from spinning.

Here's the queen of breaks, Rachel Lust showing us how to do it right.

WHAT IS AN ISOLATION?

Spinning the hoop, while keeping it stationary in space. Here's a video I made a really looooong time ago, but it's still super on point.

 

WHAT DOES “OFF BODY” REFER TO?

An off body trick is a move where the hoop spins around your hands, elbows, or feet. The hoop can also be thrown or rolled away from you.

Here's a playlist from Deanne Love with a whole bunch of Off-Body Hooping Tricks.

 

WHAT DOES “ON BODY” REFER TO?

An On Body trick is a move where the hoop spins around your torso, legs, head, or neck. If your body is inside the hoop, you are generally doing an On Body trick.

Here's a playlist of On-Body Hooping Tricks on YouTube. 

 

WHAT DOES THE TERM REVERSAL MEAN?

A reversal happens when you switch the direction the hoop is spinning to the opposite current. As in going from hooping to the left, to hooping to the right. Usually done after a break.

 

WHAT DOES SUSTAINED SPINNING MEAN?

To keep your body consistent spinning while hooping. There are many tips to keep from getting dizzy, such as either focusing on the ground or your hoop.

 

WHAT IS THE VERTICAL PLANE?

Vertical Plane When the hoop is spinning perpendicular to the ground. When hand hooping, usually the hoop spins on a vertical plane (though there are exceptions).

 

WHAT IS A HOOP JAM?

An informal gathering of hoopers to meet, practice, show off their skills, or just have fun with their flows.

Are you interested in starting a hoop jam in your area? Check out this article we wrote on How to Start a Hoop Jam.

 

HOW DO I GET SPONSORED

Once a year we do an open audition for new sponsees and brand ambassadors. This happens around the beginning of June. Be sure to follow us on social so you are in the loop when we announce it.

 

Questions About Hula Hoops

WHAT ARE POLYPRO HOOPS?

Polypro hoops are fast, light-weight performance hoops. Polypropylene, also known as polypro, is a type of plastic used for tubing. Polypro hoops are available in either 3/4″ or 5/8" tubing and come in a variety of colors and tape styles.

Take a look at our What is Polypro article for a more in-depth look at this amazing material that has taken the hula hooping world by storm. *look at the bottom of the page.

 

WHAT'S THE DIFFERENCE IN 3/4" AND 5/8" HOOPS?

This refers to the size of the tubing measured at its widest point. A ¾” hoop is the “standard” size that most people use. It is a very good hoop to get if you are just starting out with a polypro hoop. To give you an idea of the size of this tubing, I can fit my pointer finger in it.
5/8″, on the other hand, is only big enough for my pinky.
…and now I have hoops stuck on both hands.

A 5/8” hoop is going to be thinner, lighter, and a little more flexible.

3/4″ OD, 7 – 14 ounces

This hoop is the go-to for most intermediate and advanced hoopers, you can get it bare or taped (tape will add around 2 ounces). If you’ve been using a weighted exercise hoop and want to start using a polypro, it’s going to feel REALLY light. In this case, we suggest getting something on the larger side, somewhere around 35″-37″ in diameter.

5/8″ OD, 5 – 10 ounces

This hoop is the featherweight of the bunch and for that reason, it is sometimes more challenging for people to use. This hoop is great for smaller frames and people that like to hoop fast and not feel the weight of the hoop. This hoop is NOT recommended for breaks and reversals as the tubing is thinner and could kink if you are hooping in hot conditions.

 

WHAT IS A POLYETHYLENE HOOP?

Most fitness hoops are made with Polyethylene tubing. PSI measures how many pounds of water pressure per square inch that the tubing can handle. It is the best way to tell how thick and heavy the tubing is. Hula hoops are usually made with tubing that ranges from around 100psi (light) to 160psi (heavier).

For more info, please give a read to our Polyethylene for Hula Hoops article.

 

I'M A BEGINNER, WHAT SIZE HOOP SHOULD I GET?

That's a pretty good question, if you are brand new you should get a Polyethylene Beginner Hoop and get one that's in the range of 38" - 42" in diameter. 

If you are someone that loves to learn, take a look at our Hula Hoop Sizing for Beginners article.

 

WHAT IS GAFFER TAPE?

Used primarily in theater, photography, and video production. Gaffer tape is a strong tape with a rough texture that adds grip to a hula hoop.

 

WHAT IS THE DIFFERENCE BETWEEN LARGE COIL AND SMALL COIL POLYPRO?

What is the difference between Large Coil and Small Coil polypro?
When it comes to making hula hoops, one very important material you will need is tubing! You will have two options when it comes to the size of the tubing coil you want to buy, you get to choose Large Coil Polypro or Small Coil Polypro. This does not have to do with the length of tubing, but rather how tightly the polypro was wound at the plastics factory.

 

WHAT IS LARGE COIL POLYPRO TUBING?

  • It is wound on a 24" hub, meaning it's 24" across at the smallest point.
  • It's easiest coiled tubing to work with.
  • You can make hoops immediately, without having to let it expand.
  • Large coil is generally more expensive than the small coil versions.
  • Frustration-free hula hoop making.
  • You'll love it!

The Spinsterz carries large coil polypro because we believe in making your life easy, making you happy and saving you time whenever possible. Check out our great selection of perfectly priced large coil polypro.

 

WHAT IS SMALL COIL POLYPRO TUBING?

  • It is wound on a 12" hub, meaning it is 12" across at the smallest point.
  • You need to open the coil up and force it to expand in order to make hoops larger than 20".
  • Small coil is generally less expensive than the large coil versions.
  • It takes more time to make hoops out of this size material.
  • When crafting hoops larger than 20" they can sometimes be non-circular or have warped areas.


If you do end up getting small coil polypro, we'd recommend checking out the below video to help you get it loosened up and ready for making hoops!

  

CAN I TAKE MY HOOP TO THE BEACH

You sure can! I would just advise keeping the salt water off of it as the salt will corrode the metal parts more quickly. 

If you do play with it in the water, be sure to give it a good rinse off afterward and you should be good to go. 

 

CAN I TAKE MY HOOP ON AN AIRPLANE?

Yes! Traveling with hula hoops has never been easier, especially since most hoops all coil down or come in several segments, which are known as multi-section collapsible hoops.

Take a look at this blog article we wrote for more specifics on flying with hula hoops.

 

WHAT IS THE BEST WAY TO STORE MY HOOP?

The best way to store your hoop is laying down flat. This is not always possible depending on the space you have available to you. It's usually a LOT more convenient to store your hoop standing up, but this will cause your hoop to become flat on the top and bottom.....because, you know......gravity and stuff. 

If you have no choice but to stand your hoops up, or hang them, I would suggest spinning them a 1/4" turn every week when not in use. This will help them to sit/hang evenly and will reduce "hoop wonk"

 

DO YOU OFFER BULK DISCOUNTS?

Absolutely! We'd love to hook you up with a deal, just shoot us an email with what it is you are looking for. The more specific you can be with the type of hoop, how many you want, what the intended use is for, age group, activity, etc. The more helpful we can be right off the bat. 

Get in touch