Exchanges/Warranty

WARRANTY- POLYPRO/HDPE, PERFORMANCE TAPED, & BEGINNER HOOPS:

Non Hoop Products

Warranty: Some are 30 days, some are 90 days, others even offer 1 year. Should you have an issue with your flow toy, please reach out to us directly and depending on the purchase, we can discuss further steps in resolving your issue. 

 

 What is NOT Covered

We will not cover minor damage like paint scuffs and small dings where the hoop is still useable, because that's a waste of plastic and a perfectly good hoop. We also LOVE our planet, and take actions to ensure we produce the least amount of waste possible.

We will also not cover hoops that appear to be damaged intentionally or from outrageous negligence (no driving over them with your car or melting them in a fire pit). We cannot cover lost products, but drop us a line and maybe we can make you a deal? :)

We will not replace or fix hoops used in conjunction with fire add-ons such as pele wicks. 

     

    Replacements & Repairs

    Not all hoops can be repaired, but we will do our best to fix yours and keep you hooping for life. If for some reason your hoop is un-repairable, we will replace it with the same product.

     

    Defective Merchandise

    We define defective merchandise as goods that are: damaged, incomplete, or otherwise unusable for their intended purposes upon receipt by the customer. 

    If you notice your order arrived damaged or defective, please take a picture of it along with the shipping container and send to us at support@thespinsterz.com

    • suspected defective merchandise should not be used and should be reported to us immediately.
    • if merchandise is unused, The Spinsterz will issue a replacement at no cost to the customer, or refurbish the item, as appropriate, providing the merchandise is shown to be defective.
    • if merchandise is used, The Spinsterz must inspect the merchandise to make a determination of the failure or defectiveness, and will repair or replace the product, as appropriate.

     

    Shipping Errors

    While shipping errors are rare, they can happen. If you have received an incorrect product (e.g., a product substitution), please contact us immediately. If merchandise is unused, The Spinsterz will send the correct item as soon as possible at no cost to the customer and may arrange for return shipping of the wrongly-shipped product.