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541-241-8727
541-241-8727
We want you to be as happy as a hooper in a hoop, so we have a pretty easy return policy that should satisfy your soul.
The Spinsterz makes return easy and hassle free.
We offer our customers guaranteed satisfaction, if you are not happy with your purchase for any reason you may return it within 14 days of receiving your order.
We want your shopping experience to be the best it can possible be. This is why we have a FREE refund option for all our United States based customers.
Return for Store Credit
If you are returning a hoop
Since every hoop we make is custom made to order, a restocking fee will be charged and deducted from your store credit.
Restocking Fees:
*Free return shipping label for US customers only at this time.
*Item must be returned in good working order and show no signs of damage.
Return for Refund
If you are returning a hoop
Since every hoop we make is custom made to order, a restocking fee will be charged and deducted from your store credit.
Restocking Fees:
*Please allow up to 5 business days for your bank to process your refund.
Did you order the wrong size? Just wish it was a little bigger/smaller?
We will accept an exchange of an unused hoop within 14 days of you receiving the hoop. The hoop must be in perfect condition and show no signs of wear and tear, scratches or modifications.
Since every hoop we make is custom made to order, a restocking fee will be charged for all exchanges.
Restocking Fees:
To exchange your hoop please email support@thespinsterz.com for assistance.
When you buy a hoop or flow prop from The Spinsterz, we understand that you want to have this hoop forever and hope that it never breaks.
We want to help you feel GREAT in your purchase with us, and we'll do our best to make sure we deliver this feeling.
Since we have a pretty extensive line of products and flow toys, we have detailed our HOOP warranties below as this is the main product we make and sell. For everything non-hoop, you will find warranty information on the specific product page.
A day hoop is defined as a "non-led hoop, non-fire hoop".
We want to do our part to try and keep plastic out of landfills and ensure that you get to keep using your FAVORITE hoop for as long as possible. With this in mind we have decided to offer Lifetime Repairs on hoops you purchase from thespinsterz.com. Lifetime warranty means that if your hoop can be fixed, we will fix it for free. No labor cost to you!
Not all hoops can be repaired, but we will do our best to fix yours and keep you hooping for life. If for some reason your hoop is un-repairable, we will credit your account with the cost you paid in shipping to get it to us.
Lifetime Free Repairs are good for any hoop, except for LED Hoops and Fire Hoops.
We define defective merchandise as goods that are: damaged, incomplete, or otherwise unusable for their intended purposes upon receipt by the customer. All goods without a specific warranty listed on their product page or mentioned above will have a 1-year warranty period from the date of purchase. Defective merchandise is handled on a case-by-case basis.
While shipping errors are rare, they can happen. If you have received an incorrect product (e.g., a product substitution), please contact us immediately. If merchandise is unused, The Spinsterz will send the correct item as soon as possible at no cost to the customer and may arrange for return shipping of the wrongly-shipped product.