Warranty

We want you to be as happy as a hooper in a hoop, so we have a pretty easy return policy that should satisfy your soul.

 

Return Policy

The Spinsterz makes return easy and hassle free.

We offer our customers guaranteed satisfaction, if you are not happy with your purchase for any reason you may return it within 14 days of receiving your order.

We want your shopping experience to be the best it can possible be. This is why we have a FREE refund option for all our United States based customers.

 

Return for Store Credit

1. Send an email to support@thespinsterz.com and include your order number and why you want to return your product.
2. A return shipping label will be provided for you ONLY if the item was not made correctly to order specifications or arrived damaged. If the item was made correctly to order specifications and arrived in new condition, then you will be responsible for the acquiring a return shipping label and for the cost of shipping it back to us.
3. Once the item is received in our warehouse and inspected for damage you will receive an email with your return information and store credit code.

If you are returning a hoop

Since every hoop we make is custom made to order, a restocking fee will be charged and deducted from your store credit.

 

Restocking Fees:

• $5 for single section bare polypro, and polyethylene hoops.
• $10 for multi-section bare polypro, and polyethylene hoops.
• $12 for Grow With Your Flow hoops.

 

*Free return shipping label for US customers only at this time.
*Item must be returned in good working order and show no signs of damage.

 

Return for Refund

1. Send an email to support@thespinsterz.com and include your order number and why you want to return your product.
   
   
2. A return shipping label will be provided for you.
1. If the return was do to a mistake on our end (we sent you the wrong product or example) we will issue you a FREE return label.
   
   
2. If however, the return is not due to an error on our end, (you ordered and don't like it, or ordered the wrong size, etc), you are responsible for all shipping costs. (We will deduct shipping cost from your refund.
   
   
3. Once the item is received in our warehouse and inspected for damage you will receive an email with your return information and refund to your account will be processed.

 

If you are returning a hoop

Since every hoop we make is custom made to order, a restocking fee will be charged and deducted from your store credit.

 

Restocking Fees:

• $5 for single section bare polypro, and polyethylene hoops.
• $10 for multi-section bare polypro, and polyethylene hoops.
• $12 for Grow With Your Flow hoops.

 

*Please allow up to 5 business days for your bank to process your refund.

 

Hoop Exchange Policy

Did you order the wrong size? Just wish it was a little bigger/smaller? 

We will accept an exchange of an unused hoop within 14 days of you receiving the hoop. The hoop must be in perfect condition and show no signs of wear and tear, scratches or modifications. 

Since every hoop we make is custom made to order, a restocking fee will be charged for all exchanges.

 

Restocking Fees:

• $5 for single section bare polypro, and polyethylene hoops.
• $10 for multi-section bare polypro, and polyethylene hoops.
• $12 for Grow With Your Flow hoops.

To exchange your hoop please email support@thespinsterz.com for assistance.

 

Day Hoop Warranty

 

When you buy a hoop or flow prop from The Spinsterz, we understand that you want to have this hoop forever and hope that it never breaks.

We want to help you feel GREAT in your purchase with us, and we'll do our best to make sure we deliver this feeling.

Since we have a pretty extensive line of products and flow toys, we have detailed our HOOP warranties below as this is the main product we make and sell. For everything non-hoop, you will find warranty information on the specific product page.

A day hoop is defined as a "non-led hoop, non-fire hoop".

  

We want to do our part to try and keep plastic out of landfills and ensure that you get to keep using your FAVORITE hoop for as long as possible. With this in mind we have decided to offer Lifetime Repairs on hoops you purchase from thespinsterz.com. Lifetime warranty means that if your hoop can be fixed, we will fix it for free. No labor cost to you!

Not all hoops can be repaired, but we will do our best to fix yours and keep you hooping for life. If for some reason your hoop is un-repairable, we will credit your account with the cost you paid in shipping to get it to us. 

Lifetime Free Repairs are good for any hoop, except for LED Hoops and Fire Hoops.

• Shipping is paid by client. 
• Repairs, material and labor covered by The Spinsterz
• Please email us at warranty@thespinsterz.com for repairs/replacements

  

Defective Merchandise

We define defective merchandise as goods that are: damaged, incomplete, or otherwise unusable for their intended purposes upon receipt by the customer. All goods without a specific warranty listed on their product page or mentioned above will have a 1-year warranty period from the date of purchase. Defective merchandise is handled on a case-by-case basis.

• suspected defective merchandise should not be used and should be reported to us immediately.
• if merchandise is unused, The Spinsterz will issue a replacement at no cost to the customer, or refurbish the item, as appropriate, providing the merchandise is shown to be defective.
• if merchandise is used, The Spinsterz must inspect the merchandise to make a determination of the failure or defectiveness, and will repair or replace the product, as appropriate.

 

Shipping Errors

While shipping errors are rare, they can happen. If you have received an incorrect product (e.g., a product substitution), please contact us immediately. If merchandise is unused, The Spinsterz will send the correct item as soon as possible at no cost to the customer and may arrange for return shipping of the wrongly-shipped product.