Shipping Info & Policies

With The Spinsterz you enjoy a 30 day return policy if you are not IN LOVE with your hoop, and Fast Customer Service. 💖 

 

Shipping Speeds

Yup, you are going to get your hoop or flow toy faster than any other flow shop on the internets. BAM! 💥

Hooping and spinning flow toys is so damn good for you that we want you to get your order as fast as humanly possible. We ship Monday-Thursday, and Friday ONLY for Priority Processing orders.  

Drop Shipped Items

Some of our products (very few) are shipped directly from the maker and thus we cannot get these out to you as fast. These products generally ship within 2-4 business days. 

The items that are currently shipping with a longer timeframe are:

  • Soft Poi
  • Helix Poi/Helix Poi Pro
  • Orb Poi
  • UltraHoop Shuffle
  • UltraHoop Remote
  • Clack fans

Digital Media

This should be delivered almost instantly to your email inbox as soon as you place your order. They may be a slight delay depending on your mail server. 

If after 3 hours you haven't received your videos, please email us at support@thespinsterz.com and we'll get it to you right away.

 

Order Tracking

Once we receive your order you will be sent an email confirming that we have received it and that we have started to process it. Once the order ships, you will receive another email containing a tracking number that you can use to see your packages journey all the way to your delivery address

 

If your shipment says "pre-shipment" it has shipped, USPS has just not scanned it into their system yet.....and sometimes they never do (insert upside down smiley face)

 

  

Delivery Times for Domestic U.S. Orders

Since April 2020 the USPS is still not doing the greatest of jobs, so the below times are estimates only and provided directly from the USPS website.

  • USPS Priority Mail Express: Delivery in 1-3 Days
  • USPS Priority Mail:  Delivery in 2-5 days
  • USPS Ground Advantage: Delivery in 3-7 days

  

Delivery Times for International Orders

USPS Priority International - 6-10+ Business Days

USPS Express International - 3-5 Business Days

Shipping prices will vary by country and we cannot control the cost of shipping to your location. Please be aware of your countries customs, duties and import tax laws, The Spinsterz cannot be held responsible for you having to pay an import tax. We declare the actual value of the item on our customs forms and ship as merchandise or goods, we are not able to ship as a "gift". We do apologize for this and understand that import taxes can sometimes be expensive. 

Sometimes packages can get held up in customs for long periods of time, this is rare, but it does happen. Please check tracking info and check in on your package if it seems to go "missing" for a time. 

 

Important USPS Information

Tracking numbers are not really tracking numbers at all from USPS. The "tracking" Is actually a delivery confirmation # that is supposed to be scanned upon delivery of the package to YOU. USPS is not obligated to scan any packages during delivery although they do sometimes scan it during delivery, but not always.

So if you click the link provided from The Spinsterz to track your package and get a message with a status of  "Pre-Shipment", this means that a label has been created for your package and that it will be picked up by USPS within 24 hours Monday - Friday) of that label being created. If after 24 hours your tracking number still give you the same screen, this just means that USPS has not scanned in your package......the first few sentences of this paragraph explains that. 

 

 

 International Shipping

*When placing an international order, you agree to assume the responsibility of: understanding to completion, the process of receiving your package in your country, which entails, UNDERSTANDING how your package moves through customs, UNDERSTANDING where your local post office, UNDERSTANDING that you are responsible for any and all communications with your local post office should an issue occur.  You understand that YOU are responsible for tracking your package (and that your tracking number was emailed to you automatically at the time of shipping, and may be in your SPAM folder) and being an advocate to claim it if customs is holding it for an extended period of time.  You understand that customs can sometimes hold the package for longer than expected.  You understand that The Spinsterz has no ability in this situation to assist you until the package is determined "LOST" by the post office at which time we will file a claim, but you as the customer are responsible for understanding what is required and expected when making international orders to your country.   We recommend signing up for EMAIL notifications on the USPS website for your package so that you are immediately notified of any possible issue that may occur.

*It is your decision if you want to purchase insurance on ALL international shipments, through the carrier.  If in the event a package has been lost, we will submit a claim via the carrier used.  We will not replace the package under any circumstances until the investigation has been conducted and we have been reimbursed for shipment lost.  We do not guarantee delivery of any International packages via the United States Postal Office only via UPS.

*International First Class packages have an average delivery time of 6-8 weeks, please keep that in mind when selecting that option and please understand that we are unable to track the package beyond what is noted by the US Postal Service.

*It is the responsibility of the customer to RESEARCH and UNDERSTAND the import duties put forth by their respective country.  We ​do not research this for you ahead of time and will not notify you of what you will owe by the customs office in your country.  

*Under no circumstances will we mark a value on the customs form that is different from the invoice.  Please do not ask us to do this, it is against the law.***

 

Guarantees and Liability

We cannot guarantee or be held responsible for in-transit delivery times or service guidelines established by any carrier. Furthermore, we are not liable for shipments delayed by any carrier, stolen mail, clerical or typographical errors made by customers during the order entry process, damaged by inclement weather, customs impounds or any other in-transit delivery problem once a shipment has left our distribution facilities and is in the possession of a designated common carrier. It is YOUR responsibility to contact the postal provider to open a claim for missing, damaged, or stolen packages. We are responsible for carefully packaging, labeling, and shipping your product. Once it leaves our facility it is 100% out of our hands. In our experience, claims usually result in favorable outcomes. We encourage the customer to investigate insurance or other shipping options with us up-front to minimize such problems.

In the event that an order is sent back due to a customer error such as not being there to collect it or providing the wrong address, you will need to pay for shipping it back to you again. This amount is the standard calculated cost for the package.