Shipping Info & Policies
With The Spinsterz you enjoy a 30 day return policy if you are not IN LOVE with your hoop, and Fast Customer Service. 💖
Yup, you are going to get your hoop or flow toy faster than any other flow shop on the internets. BAM! 💥
Hooping and spinning flow toys is so damn good for you that we want you to get your order as fast as humanly possible.
What humanly possible looks like at The Spinsterz is us getting your order, building your custom hoop or flow components and getting it in a box and out the door in 24 hours*............usually THE. SAME. DAY.
*Your item will ship in 24 hours during regular business hours (Monday - Friday 8am - 11am). If you order is received after 11am on Friday, it will ship on Monday.
Drop Shipped Items
Some of our products (very few) are shipped directly from the maker and thus we cannot get these out to you as fast. These products generally ship within 2-4 business days.
The items that are currently shipping with a longer timeframe are:
- Soft Poi
- Helix Poi/Helix Poi Pro
- Orb Poi
- UltraHoop Shuffle
- UltraHoop Remote
- Clack fans
This should be delivered almost instantly to your email inbox as soon as you place your order. They may be a slight delay depending on your mail server.
If after 3 hours you haven't received your videos, please email us at firstname.lastname@example.org and we'll get it to you right away.
Once we receive your order you will be sent an email confirming that we have received it and that we have started to process it. Once the order ships, you will receive another email containing a tracking number that you can use to see your packages journey all the way to your delivery address
If your shipment says "pre-shipment" it has shipped, USPS has just not scanned it into their system yet.....and sometimes they never do. Yes this is very annoying, but it's now the state of the world that we live in. 🌍🤷♂️
Delivery Times for Domestic U.S. Orders
Since April 2020 the USPS is still not doing the greatest of jobs, so the below times are estimates only and provided directly from the USPS website.
- USPS Priority Mail Express: Delivery in 1-3 Days
- USPS Priority Mail: Delivery in 2-5 days
- USPS First-Class Package Service: Delivery in 3-7 days
Delivery Times for International Orders
USPS Priority International - 6-10+ Business Days
USPS Express International - 3-5 Business Days
Shipping prices will vary by country and we cannot control the cost of shipping to your location. Please be aware of your countries customs, duties and import tax laws, The Spinsterz cannot be held responsible for you having to pay an import tax. We declare the actual value of the item on our customs forms and ship as merchandise or goods, we are not able to ship as a "gift". We do apologize for this and understand that import taxes can sometimes be expensive.
Sometimes packages can get held up in customs for long periods of time, this is rare, but it does happen. Please check tracking info and check in on your package if it seems to go "missing" for a time.
Important USPS Information
Tracking numbers are not really tracking numbers at all from USPS. The "tracking" Is actually a delivery confirmation # that is supposed to be scanned upon delivery of the package to YOU. USPS is not obligated to scan any packages during delivery although they do sometimes scan it during delivery, but not always.
So if you click the link provided from The Spinsterz to track your package and get a message with a status of "Pre-Shipment", this means that a label has been created for your package and that it will be picked up by USPS within 24 hours Monday - Friday) of that label being created. If after 24 hours your tracking number still give you the same screen, this just means that USPS has not scanned in your package......the first few sentences of this paragraph explains that.
Guarantees and Liability
We cannot guarantee or be held responsible for in-transit delivery times or service guidelines established by any carrier. Furthermore, we are not liable for shipments delayed by any carrier, stolen mail, clerical or typographical errors made by customers during the order entry process, damaged by inclement weather, customs impounds or any other in-transit delivery problem once a shipment has left our distribution facilities and is in the possession of a designated common carrier. It is YOUR responsibility to contact the postal provider to open a claim for missing, damaged, or stolen packages. We are responsible for carefully packaging, labeling, and shipping your product. Once it leaves our facility it is 100% out of our hands. In our experience, claims usually result in favorable outcomes. We encourage the customer to investigate insurance or other shipping options with us up-front to minimize such problems.
In the event that an order is sent back due to a customer error such as not being there to collect it or providing the wrong address, you will need to pay for shipping it back to you again. This amount is the standard calculated cost for the package.