Shipping Info & Policies

COVID-19 UPDATE 5/17

Please allow for some extra time as we are very short-staffed at the moment due to social distancing. Your patience is appreciated 🙏.

 

Your order will be shipped in 5-10 business days (sometimes sooner).

 

PLEASE do not reach out to us about the status of your order until 10 BUSINESS days have passed. It causes extra slowdowns and will result in your's as well as other orders to go out even slower. 

 

If your shipment says "pre-shipment" it has shipped, USPS has just not scanned it into their system yet.

 

When your cart reaches over $75 in HOOPS (non-fire and non-LED) , you will receive free shipping. 

*Free shipping is only for carts with hoops in them in nothing else.
*Free shipping valid only for customers in the lower 48 United States.

 

Shipping Speed

All orders will be processed within 5-10 business days. (Monday - Friday, excluding public holiday) 

Once we receive your order you will be sent an email confirming that we have received it and that we have started to process it. Once the order ships, you will receive another email containing a tracking number that you can use to see your packages journey all the way to your delivery address.  

 

3-5 day fulfillment does not mean that you will receive your order in 3-5 days, it means that we will process and fulfill your order within 3-5 days according to the schedule below. 

Day ordered (before 3pm PST) Day shipped from our facility
Monday Wednesday-Friday
Tuesday Thursday-Saturday
Wednesday Friday - Tuesday
Thursday Monday - Wednesday
Friday Tuesday - Thursday
Saturday Wednesday - Friday
Sunday
Wednesday-Friday

A note about processing times:

Our5-10 day fulfillment time is for products that we INVENTORY only. Some of our items are manufactured and shipped from other distributors across the United States. If you order an item that is a non-inventory item, this can sometimes cause your order to be shipped in multiple boxes and from multiple locations. If this happens we will give you a tracking number for each box that is being shipped to you.

 

Delivery Times for Domestic U.S. Orders

On Friday April 17th, USPS announced that due to the COVID-19 pandemic’s effect on transportation availability, some services will experience delays beginning April 17, 2020. Below is what you need to know.

  • USPS Priority Mail Express: This service will not experience any delays at this time.
  • USPS Priority Mail: Local 1-day delivery will not experience delays. However, the 2-3 day delivery window will be extended to 3-4 days.
  • USPS First-Class Package Service: 2-3 day delivery windows will be extended to 3-4 day delivery windows. 

 

Old Delivery Times, pre-COVID-19

USPS Priority Mail - 2-3 Business Days

USPS Express - 1-2 Business Days

 

Delivery Times for International Orders

USPS Priority International - 6-10+ Business Days

USPS Express International - 3-5 Business Days

Shipping prices will vary by country and we cannot control the cost of shipping to your location. Please be aware of your countries customs, duties and import tax laws, The Spinsterz cannot be held responsible for you having to pay an import tax. We declare the actual value of the item on our customs forms and ship as merchandise or goods, we are not able to ship as a "gift". We do apologize for this and understand that import taxes can sometimes be expensive. 

Sometimes packages can get held up in customs for long periods of time, this is rare, but it does happen. Please check tracking info and check in on your package if it seems to go "missing" for a time. 

 

Important USPS Information

Tracking numbers are not really tracking numbers at all from USPS. The "tracking" Is actually a delivery confirmation # that is supposed to be scanned upon delivery of the package to YOU. USPS is not obligated to scan any packages during delivery although they do sometimes scan it during delivery, but not always.

So if you click the link provided from The Spinsterz to track your package and get a message with a status of  "Pre-Shipment", this means that a label has been created for your package and that it will be picked up by USPS within 24 hours Monday - Friday) of that label being created. If after 24 hours your tracking number still give you the same screen, this just means that USPS has not scanned in your package......the first few sentences of this paragraph explains that. 

 

Guarantees and Liability

We cannot guarantee or be held responsible for in-transit delivery times or service guidelines established by any carrier. Furthermore, we are not liable for shipments delayed by any carrier, stolen mail, clerical or typographical errors made by customers during the order entry process, damaged by inclement weather, customs impounds or any other in-transit delivery problem once a shipment has left our distribution facilities and is in the possession of a designated common carrier.

In the case that there is a problem with a shipment, we will do everything we can to assist the customer in solving the problem. We encourage the customer to investigate insurance or other shipping options with us up-front to minimize such problems.

In the event that an order is sent back due to a customer error such as not being there to collect it or providing the wrong address, you will need to pay for shipping it back to you again. This amount is the standard calculated cost for the package.

 

Payment Options

On our site you are able to checkout using a credit card, paypal AND you have the option to Buy Now, Pay Later!

Orders over $175  are eligible for Buy Now, Pay Later. You will seen an option on the checkout page for this payment type.