Return Policy

We want you to be as happy as a hooper in a hoop, so we have a pretty easy return policy that should satisfy your soul.

 

Return Policy

The Spinsterz makes return easy and hassle free.

We offer our customers guaranteed satisfaction, if you are not happy with your purchase for any reason you may return it within 14 days of receiving your order.

We want your shopping experience to be the best it can possible be. This is why we have a FREE refund option for all our United States based customers.

 

Return for Store Credit

    1. Send an email to support@thespinsterz.com and include your order number and why you want to return your product.
    2. A return shipping label will be provided for you.
    3. Once the item is received in our warehouse and inspected for damage you will receive an email with your return information and store credit code.

If you are returning a hoop

Since every hoop we make is custom made to order, a restocking fee will be charged and deducted from your store credit.

 

Restocking Fees:

  • $5 for single section bare polypro, and polyethylene hoops.
  • $10 for multi-section bare polypro, and polyethylene hoops.
  • $12 for Grow With Your Flow hoops.

 

*Free return shipping label for US customers only at this time.
*Item must be returned in good working order and show no signs of damage.

 

Return for Refund

  1. Send an email to support@thespinsterz.com and include your order number and why you want to return your product.

  2. A return shipping label will be provided for you.
    1. If the return was do to a mistake on our end (we sent you the wrong product or example) we will issue you a FREE return label.

    2. If however, the return is not due to an error on our end, (you ordered and don't like it, or ordered the wrong size, etc), you are responsible for all shipping costs. (We will deduct shipping cost from your refund.

    3. Once the item is received in our warehouse and inspected for damage you will receive an email with your return information and refund to your account will be processed.

 

If you are returning a hoop

Since every hoop we make is custom made to order, a restocking fee will be charged and deducted from your store credit.

 

Restocking Fees:

  • $5 for single section bare polypro, and polyethylene hoops.
  • $10 for multi-section bare polypro, and polyethylene hoops.
  • $12 for Grow With Your Flow hoops.

 

*Please allow up to 5 business days for your bank to process your refund.

 

Hoop Exchange Policy

Did you order the wrong size? Just wish it was a little bigger/smaller? 

We will accept an exchange of an unused hoop within 14 days of you receiving the hoop. The hoop must be in perfect condition and show no signs of wear and tear, scratches or modifications. 

Since every hoop we make is custom made to order, a restocking fee will be charged for all exchanges.

 

Restocking Fees:

  • $5 for single section bare polypro, and polyethylene hoops.
  • $10 for multi-section bare polypro, and polyethylene hoops.
  • $12 for Grow With Your Flow hoops.

To exchange your hoop please email support@thespinsterz.com for assistance.